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your online privacy and recognize your need for appropriate protection and
management of any Personal Information (as defined below) you share with
www.lalpathlabs.com (hereinafter referred to as the "Website/App"). By
below herein, you agree to be bound by the terms and conditions of this
IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS THE WEBSITE/APP.
The words "you" or "your" or "User" or "Customer" as used herein, refer to
all individuals and/or entities accessing or using the Website/App for any
reason. The words "we" or "us" or "our" or the "Company" as used herein,
refer to Tarun Clinical Lab. and/or any permitted assignees.
operation of our Services; we collect from you and what may happen to that
information. Although this policy may seem long, we have prepared a
detailed policy because we believe you should know as much as possible
about the Website/App, Services and our practices so that you can make
terms and conditions for use of Website/App or availing Services, you
expressly consent to our use and disclosure of your Personal Information in
you going through the same. We encourage you to read the terms of the
Website/App or avail of our Services.
1. Your Privacy - Our Commitment
We are extremely proud of our commitment to protect your privacy. We value
your trust in us. We will work hard to earn your confidence so that you can
enthusiastically use our Services and recommend us to friends and family.
Please read the following policy to understand how your Personal
Information will be treated as you make full use of our Website/App / avail
shall mean any information that may be used to identify you including, but
not limited to, (i) first and last name with salutation, a home or other
physical address and an email address or other contact information, whether
at work or at home, (ii) age and gender (iii) correspondence address (iv)
physical, physiological and mental health condition (v) sexual orientation
(vi) Medical Records and History (vii) Biometric Information (the amount of
information you choose to keep confidential is entirely up to your
discretion; you may enter as much or as little information as you choose,
except for the information which is mandatorily required).The information
essentially required for conducting the test may be gathered at the time
when the patient gets registered at any authorized centre of the company.
2.Information we collect
When you use our Website/App, we collect and store your Personal
Information. Our primary goal in doing so is to provide a safe, efficient
and customized experience to our Users. This allows us to provide services
and features that most likely meet your needs, and to customize our
Website/App to make your experience safer and easier. Importantly, we only
collect Personal Information about you that we consider necessary for
achieving this purpose.
Additionally, we also collect the location data of our (i) service provider
personnel / phlebotomists when the website/app is running in the foreground
or background of their mobile device through GPS, IP address, to track
their trips to our Customers location and keep them updated about our
Phlebotomists real time location status (ii) Customer from their mobile
devices through GPS,if they enable us to do so, as to reach their serving
location accurately and also to enhance your use of our apps, including to
improve pick-up locations, enable safety features, and prevent and detect
In general, you can browse the Website/App without telling us who you are
or revealing any personal information about yourself. To fully use our
Website/App, you will need to register using our online registration form,
where you may be required to provide us with your contact and identity
information and other Personal Information as indicated on the forms
throughout the Website/App and complete the Registration Process. Once you
give us your Personal Information, and initiate Registration Process, you
are not anonymous to us. Where possible, we indicate which fields are
mandatorily required and which fields are optional. You always have the
option to not provide information by choosing not to use a particular
service or feature on the Website/App, unless we require it so.
We may automatically track certain information about you based upon your
behaviour on our Website/App. You agree that we may use such information to
do internal research on our Users' demographics and medical history to
better understand, protect and serve our Users. This information is
compiled and analyzed on an aggregated basis. This information may include,
but is not limited to, the URL that you just came from (whether this URL is
on our site or not), which URL you next go to (whether this URL is on our
Website/App or not), your computer browser information, and your Internet
Protocol ("IP") address.
We use data collection devices such as "cookies" on certain pages of the
Website/App to help analyze our web page flow, measure promotional
effectiveness, and promote trust and safety. "Cookies" are small files
placed on your hard drive that assist us in providing our services. We
offer certain features that are only available through the use of a
frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are "session cookies,"
meaning that they are automatically deleted from your hard drive at the end
of a session. You are always free to decline our cookies if your browser
permits, although in that case you may not be able to use certain features
on the Website/App and you may be required to re-enter your password more
frequently during a session.
You agree that if you or any third party shares correspondences with us in
any electronic form such as emails, letters etc, containing your personal
information, we may collect or store the same, as part of your query/query
resolution or for the purposes as mentioned in Clause 3 or 4 below.
You agree that we may collect your IP address Website/App Website/App as a
visitor to our Website/App. An IP address is a number that is automatically
assigned to your computer when you use the internet. We use IP addresses to
help diagnose problems with our server, administer our Website/App, analyze
trends, track users' movement, gather broad demographic information for
aggregate use in order for us to improve the Website/App, and deliver
customized, personalized content.
3. Use of your Personal Information
You agree that we may use your Personal Information to facilitate the
Services you request. You agree that we may use your Personal Information
and other information we obtain on the Website/App or at the time of
patient registration to: enable detailed examination of the medical tests
conducted, inform you about online and offline offers, products, services,
password retrieval and updates; customize your experience; enforce Terms of
Use; and as otherwise described to you at the time of collection.
Further, you hereby consent that we may use your anonymized sample/ data
for research and development purposes. You agree that we may use Personal
Information about you to improve our marketing and promotional efforts, to
analyze site usage, improve the Website/App's content and service
offerings, and customize the Website/App's content, layout, and services.
These uses improve the Website/App and better tailor it to meet your needs,
so as to provide you with an efficient, safe and customized experience
while using the Website/App.
You agree that we may use your Personal Information to contact you and
deliver information to you that, in some cases, are targeted to your
interests, such as targeted banner advertisements, administrative notices,
services offerings, and communications relevant to your use of the
expressly agree to receive this information. If you do not wish to receive
these communications, we encourage you to unsubscribe / opt out of the
receipt of certain communications in your profile. You may make changes to
your profile at any time.
4. Disclosure of your Personal Information
You agree and confirm that we do not rent, sell or share Personal
Information about you with other people (save with your consent) or
non-affiliated companies except to provide products or Services under the
Further, you agree that we may share your Personal Information for the
following categories of activities from time-to-time:
5. Access or change your Personal Information
You may review, correct, update or change your account information at any
time. To protect your privacy and security, we will verify your identity
before granting access or making changes to your Personal Information. If
you have registered your profile on the Website/App, your ID and Password
are required to access your Account.
Your Personal Information shall be retained till such time as is required
for the Purpose or required under applicable law, whichever is later.
The Company has implemented appropriate security practices and standards
and has a comprehensive documented information security programme and
information security policies that contain managerial, technical,
operational and physical security control measures that are commensurate
with the information assets being protected with the nature of business.
Further, the Company takes appropriate security measures to protect against
unauthorized access to or unauthorized alteration, disclosure or
destruction of data and restricts access to your personal data to the
Company's employees who need to have that information in order to fulfill
your request or supply our services.
7. Other Website/Apps
Our Website/App may contain links to other Website/Apps. Please note that
when you click on one of these links, you are entering another Website/App
over which the Website/App has no control and will bear no responsibility.
Often these Website/Apps require you to enter your Personal Information. We
encourage you to read the privacy statements on all such Website/Apps as
their policies may differ from ours. You agree that we shall not be liable
for any breach of your privacy of Personal Information or loss incurred by
your use of these Website/Apps.
time of such update, change or modification and the same will be published
on this Website/App.
The Company does not access, store or keep credit card data. All credit
card transactions happen using Secure Server Software (SSL) for 128 bit
encryption through third-party gateways and the Company plays no role in
the transaction, except for directing the customers to gateways or the
relevant webpage. Accordingly, the Company shall not be responsible or
liable for any loss or damage due to any disclosure whatsoever of Personal
Information or any other information collected by the gateways or such
The Company shall not be liable for any loss or damage sustained by reason
of any disclosure (inadvertent or otherwise) of any Personal Information
concerning the User's account and / or information relating to or regarding
online transactions using credit cards / debit cards /cash cards and / or
their verification process and particulars nor for any error, omission or
inaccuracy with respect to any information so disclosed and used on such
10. Governing law and Dispute Resolution
in accordance with the laws of India only without reference to conflict of
laws principles and disputes arising in relation hereto and shall be
subject to the exclusive jurisdiction of the competent courts of New Delhi,
The Company may assign any of its responsibilities/obligations to any other
person without notice to the User, at its sole discretion. However, you
shall not assign, sub-licence or otherwise transfer any of your rights
taken from the Company.